Dispute and complaint settlement policy
1. Scope of handling disputes and complaints
HSPK TECHNICAL COMPANY LIMITED resolves all disputes and complaints related to:
- Transactions on hspk.vn website
- Transactions on Fanpage hspk.vn
- Direct transactions at hspk Vietnam system.
The principle of handling complaints and disputes is AGREEMENT in the spirit of good faith, for mutual benefits. Any dispute arising between the Customer and HSPK Vietnam, during the transaction process on the Website, Fanpage or directly at HSPk will be negotiated and resolved by the parties in the spirit of good faith and mutual benefit.
In case the dispute cannot be resolved by itself, either Party has the right to bring the case to a competent state agency for settlement. In such case, Hspk Vietnam commits to fully comply with all lawful requests/decisions of competent state agencies.
2. Address for sending and settling complaints
Customers send complaint information to the following address:
HSPK Vietnam ENGINEERING CO., LTD
Website: hspk.vn
Headquarters in Bac Ninh
Address: Upper Area, Khac Niem Ward, Bac Ninh City, Bac Ninh Province, Vietnam
Phone: +84869328133
Email: hspk.vn@gmail.com
3. Steps for dispute resolution
When a dispute arises, HSPK Vietnam always upholds the negotiation and conciliation solution between the parties to ensure all the interests of the Customer and the trust of the Customer in the service quality of HSPK Vietnam. Follow these steps:
Step 1: Customer Care Department of HSPK Vietnam will receive customer complaints/support requests via Phone +84869328133, via online mailbox at HSPK Vietnam Fanpage or directly at active Showrooms activities of HSPK Vietnam.
On the basis of the request of the Customer, the relevant Departments of HSPK Vietnam will proactively resolve quickly and immediately respond to the results of resolving complaints to the Customer, on the basis of the Company's policies. published in connection with Customer's disputes and claims.
Step 2: In case that is complicated or not specified in the policies announced by the Company, the Customer Care Department/Sales Department or other relevant department of HSPK Vietnam will commit Customer response time does not exceed 5 working days.
Step 3: Transfer the complaint settlement results to the relevant departments for implementation and call to confirm with the Customer that the complaint has been resolved within the next 5 working days.
4. Other Regulations
HSPK Vietnam respects and strictly implements the provisions of the law on protecting the interests of customers. However, Customers are required to provide complete, accurate, truthful and detailed information related to products, services and transactions. All acts of fraud and fraud in the process of complaints/requests for support will be refused to be resolved and EMIN Vietnam has the right to bring these cases of fraud and fraud to the competent state agencies. to be resolved in accordance with the law.
The Client and HSPK Vietnam will have to have a role and responsibility in actively solving the problem. Customers need to be responsible for providing documents and papers certifying information related to the matter being complained about, protecting their legitimate rights and interests. In the event that the Client thinks that his/her legitimate rights and interests are affected or the results of the settlement of complaints and supports of HSPK Vietnam are unreasonable and do not meet the Client's requirements, the Client may the right to bring the case to settlement at competent state agencies according to the provisions of law.
In addition, HSPK Vietnam is responsible for receiving information from Customers and handling them in accordance with the current regulations, policies of the Company and relevant provisions of current laws.
